At the checkout, you’ll need a valid prescription (make sure it’s not for contacts!). Alternatively, you’ll be also given the option to send it later by email, or reuse a prescription you uploaded from a previous order. After you've placed your order, depending on your prescription, we may also need your pupillary distance (PD). In any case, we’ll be in touch shortly after the checkout to review your order with you.
We process orders in the blink of an eye, but we’ll definitely do our best to accommodate any changes. The best way to change or cancel an order is to call us at +44 (0)16 1850 7004, every day from 9 a.m. to 7 p.m. GMT. You can also email us at firstname.lastname@example.org or use the live chat.How do I track my order?
To check the status of an order, sign into your account on www.bloobloom.com using the email address you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info is all there. Once your order has shipped (marked as “Fulfilled”), you’ll also receive an email and a text message from our delivery partners with full tracking details. You’re always welcome to reach out via live chat or Twitter @BloobloomHelp as well.How do I order several pairs with different prescriptions?
If you want to purchase several pairs using different prescriptions (one for you and one for your beloved, one for distance and one for reading, etc.), the best way is to place separate orders. Shipping is completely free for most countries, so you won’t be charged extras for the separate orders ;)
For international destinations where a minimum order is required for free shipping, please contact us by any means (live chat, phone, email or Twitter @BloobloomHelp) and we'll gladly take care of your order separately.
Our Free Try-On allows you to choose up to 5 frames and try them on for free during a period of 5 days. Whether at home, at the office or anywhere else, shipping is free both ways. The Free Try-On has been designed for a smooth experience, you'll be amazed! Learn more here.
Note: our Free Try-On is only available in the UK at this time.Can you help me choose the right pair of frames?
Our personal stylists would be more than happy to help every day from 9 a.m. to 7 p.m. GMT.
To check the status of your Free Try-On, sign into your account on www.bloobloom.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info is all there. Once your Free Try-On has been shipped (marked as “Fulfilled”), you’ll also receive an email and a text message from our delivery partners with full tracking details. You’re always welcome to reach out via live chat or Twitter @BloobloomHelp as well.I ordered another Free Try-On. Why is it delayed?
We send Free Try-On orders one at a time. If you're already trying on a few frames with an existing Free Try-On, we’ll ship your new Free Try-On once we receive your current order.
Once complete (do we have your prescription and PD?), we aim to deliver your order the next working day* in the UK (England, Scotland and Wales, excluding Scottish Highlands and Islands). All international orders are dispatched the same day* and delivered to you as fast as possible using express delivery services.
We ship purchases worldwide. As for the Free Try-On program, it's currently available in the UK only (England, Scotland and Wales, excluding Scottish Highlands and Islands).How much does shipping cost?
Shipping to the following countries is completely free
For any other country, we offer free express shipping on orders over £190. A £20 shipping fee will be applied at checkout on orders less than £190.Are customs & import duties included in my order total for deliveries outside the EU?
If the country your order is being delivered to is outside the EU, you’ll be charged duties and taxes directly by the shipping provider when they deliver your order. The cost is dependent on the customs and import policy of the destination country. These vary widely from country to country, so you should contact your local customs office for further information. Still wondering? Email us at email@example.com and we'll do our best to help.
Note: You are liable for any unpaid custom charges. Return shipment and custom fees will be deducted from any refund due.What's your return policy?
We have a 30-day, nevermind return or exchange policy. If you change your mind for whatever reason, we are happy to refund in full or exchange any item within 30 days of receipt. Moreover, all our lenses have a one-year no-scratch guarantee; we'll gladly replace your scratched lenses for free within the first 12 months.
Return shipping is always free for returns within the UK. If you are sending back a return from outside the UK, you can choose your preferred courier service and you'll be responsible for any return shipping fees.
Note: refunds will be credited to the original payment method.How do I arrange a return or exchange?
Please call us at +44 (0)16 1850 7004 (every day from 9 a.m. to 7 p.m. GMT) or email us at firstname.lastname@example.org. You are dear to us so don’t worry, it’ll go without a hitch. Your feedback would also be very helpful for us to hear.How do I get a lens replacement?
If your Bloobloom lenses are scratched within the first 12 months, we’ll replace them for free! If the one-year no-scratch guarantee has expired or if your prescription has changed, we can replace your lenses for £50. Give us a call at +44 (0)16 1850 7004 (every day from 9 a.m. to 7 p.m. GMT) or email us at email@example.com and we will quickly arrange a lens replacement.
We are based in sunny London and all prices displayed are in British pounds (GBP).How can I pay?
We accept payment by all major credit and debit cards. All transactions are of course secure and encrypted.
After having an eye test with any qualified optometrist or doctor, they will provide you with a copy of your prescription. If they don’t, make sure you ask them!How can I submit my prescription?
At the first step of the checkout, you’ll be given the option to upload an image of your prescription (you can take a photo or scan it), reuse a prescription you uploaded for a previous order, or send it later by email. Your prescription must be valid to complete your purchase (no older than two years in the UK). In any case, we'll be in touch shortly after the checkout to review your order with you.What about my pupillary distance (PD)?
We definitely need it! Your PD is the distance between your pupils measured in millimeters. It helps us make sure that the centre of each lens aligns with the centre of your pupils. This measure is especially important if you have a high-strength prescription.
Your optician may not include it with your prescription, so you can ask for it following your eye test. If you don’t have it, no worries! We have our own remote measurement tools and, depending on your prescription, we may also be able to use our standard PD.Can you cover my prescription?
We can cover single vision prescriptions in the following ranges:
We do not cover progressive prescriptions or those with a prism at this time.
If we are unable to cover your prescription, you can still purchase Bloobloom frames! Simply select Fashion lenses on the product page, and take them to any optician to have your prescription lenses fitted.Still need some help?
Whether you can’t decipher your prescription, have questions about whether or not we can cover yours, or just wanna spend some time with us, please give us a call at +44 (0)16 1850 7004 (every day from 9 a.m. to 7 p.m. GMT) or reach us via live chat, Facebook, or Twitter (@BloobloomHelp).
Because your eyes are precious to us, we take pride in carefully choosing the perfect lenses for you based on your prescription and selected frames. We are tired of unexpected extras too, so whatever your needs are the price remains the same. No more headaches, no more extras!What type of lenses do you offer?
Do you offer progressive lenses?
Not at this time (innovation loading, shh!).A few tips for better spectacles care?
To keep your Bloobloom frames and lenses in great shape, and looking good for a long time, always store them in your handmade Bloobloom case whenever you are not wearing them.
To clean your lenses, first rinse them under lukewarm water to remove any dust, then add a mild washing up liquid to the water and finally gently dry the lenses with your Bloobloom microfibre cloth (never rub hard). For light smudges, the cleansing cloth alone usually does the trick.
When your microfibre cloth gets dirty, don’t throw it away. Drop it in the washing machine at a temperature not exceeding 40 degrees and don’t use fabric softener. It will come up as good as new!
One more thing: Please do not expose your lenses to high temperatures (e.g. hot water) or significant fluctuations in temperature as they can develop bubbles or cracks.
Do you feel comfortable wearing them? That’s the most important rule of all.
Of course there are a few tips that can make your spectacles look balanced and more comfortable to wear:
If you find a pair of frames you love but doesn’t perfectly fit, most opticians will adjust the following issues for free or a small fee:
Again, loving how you look and feeling good in your frames is the key for success.
Where can I find the measurements for my frames?
These measurements are provided on each product page. We recommend comparing the measurements of your current frames to those on our website. This will give you an idea of how a pair will fit you.
Most glasses by other brands have the measurements of their frames printed on the inside of the temple arm:
Still need some help?
Our personal stylists would be more than happy to help every day from 9 a.m. to 7 p.m. GMT
We do not accept NHS vouchers or any other voucher scheme at this time.Can I use my private insurance?
Of course! If you have optical insurance or private health insurance with optical cover, you can apply for reimbursement on prescription glasses.How do I obtain an invoice for my insurance claim?
Please email us at firstname.lastname@example.org and we will provide you with a full invoice in a flash.